Customer Success Manager

Summary

Join Dataroid, an award-winning digital analytics and customer engagement platform, as a Customer Success Manager. You will build relationships, understand customer trends, and hit annual targets. Responsibilities include taking end-to-end ownership of technical issues, collaborating with engineering and development, serving as a single point of contact for customer priorities, developing and executing strategic plans to maximize sales, working with product development teams, creating and leading customer support processes, providing product feedback, ensuring customer satisfaction, and understanding product infrastructure. The ideal candidate will have 3-6 years of experience in a technical or business support function (B2B) dealing with data analysis and a desire to work in a fast-paced startup environment. Dataroid offers a competitive compensation package and a supportive work environment.

Requirements

• 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
• Desire to work in a dynamic and fast-moving startup environment
• Ability to work independently and in a team
• Experience working with, and managing, stakeholders and customers
• Team player, good interpersonal skills
• Knowledge of the analytics market and data infrastructure
• Act as internal support for our sales, marketing, and engineering teams
• Strong knowledge of technology, digital and innovation
• Excellent listening, negotiation, and presentation skills
• Strong leadership skills and ability to inspire

Responsibilities

• Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
• Serve as single point of contact on customer priorities and ensure customer issues are resolved
• Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients
• Work with product development teams on priorities and product backlog
• Create and lead customer support processes
• Provide product feedback and insights to the business and product teams
• Ensure 100% satisfaction among all customers
• Understand product infrastructure

Preferred Qualifications

Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred

Benefits

• We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday
• Enjoy the flexibility of adaptable working hours
• We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable
• Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey
• Be part of a vibrant and close-knit team that values connection
• Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together
• Our flat organizational structure fosters direct and transparent communication
• Your ideas and feedback are always welcome, ensuring your voice is heard and valued