Customer Success Manager

Summary

Join Limble as a Customer Success Manager and empower businesses to optimize their maintenance operations. You will lead new customer onboarding, proactively drive process improvements, and set strategic direction for customers' use of the Limble CMMS platform. Responsibilities include providing training and documentation, setting measurable objectives, identifying opportunities and risks, and facilitating customer conversations. You will also proactively escalate at-risk customers and provide regular updates. This is a remote position offering a competitive salary and benefits package.

Requirements

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
• Previous onboarding and implementation experience
• Passion for customer success & excellence
• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
• Strong conflict resolution skills
• Ability to prioritize and multitask on the fly
• Resourcefulness, creativity and strategic thinking for troubleshooting problems
• Self-motivated and self-directed
• Fast learner
• Strong attention to detail

Responsibilities

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer
• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
• Identify opportunities and risks within customer’s organization, and present recommendations & solutions
• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Preferred Qualifications

• Background in working with equipment maintenance, machinery, or manufacturing
• Fluency in Spanish or French

Benefits

• $85k-125k OTE
• Fully remote position
• Stock options
• Flexible PTO
• 11 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Monthly employee wellness stipend
• Opportunities for Learning and Development Reimbursement
• Pet insurance