Dealfront is hiring a
Customer Success Manager, Remote - Germany

Summary

The job is for a Customer Success Manager at Dealfront, a fast-growing international SaaS company. The role involves working remotely to manage customers in the DACH markets and ensure they have a positive experience with the product. The company offers mental health support, a flexible work schedule, opportunities for personal development, and company retreats.

Requirements

• Fluent in German (written and spoken) and business fluent in English
• Good understanding of sales and marketing
• Self-starter who defaults to trying to find a solution to a problem
• Commercially minded and excited to search for expansion opportunities in your client base of ~200 clients; are willing to pursue these together with Account Management
• Healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes
• Strong time management skills - you will be working with a client base of ~200 clients, so prioritization is a must
• Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support
• Strong verbal and written communication - customers can reach out to us via phone and email - we need to be performing at a consistently high level across these mediums

Responsibilities

• Deliver great onboarding experience to understand client needs and help them adapt Dealfront as an essential part of their go-to-market strategy
• Recommend and provide solutions to clients that will help them succeed, based on your industry and product expertise
• Serve as a trusted advisor to our champions and build close relationships with all levels of clients
• Ensure that clients are getting the value out of Dealfront and want to renew their subscription
• Identify expansion opportunities in your client base and process them in collaboration with Account Management
• Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations

Benefits

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Personal budget for home office equipment
• Company retreats - we’ve recently returned from a week in Germany
• Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-1s and group training