Customer Success Manager

Summary

Join our diverse and dynamic team as a Customer Success Manager, focusing on the DACH markets. This remote position requires fluency in German and English. You will own the customer journey, delivering onboarding, providing solutions, and building relationships. Responsibilities include ensuring client value, identifying expansion opportunities, and gathering product feedback. We offer a comprehensive onboarding process, ongoing personal development reviews, and a supportive work environment. This role is ideal for technology enthusiasts passionate about customer service and seeking professional growth.

Requirements

• Fluent in German (written and spoken) and business fluent in English
• You have a good understanding of sales and marketing
• You are a self-starter who defaults to trying to find a solution to a problem
• You are 'commercially minded' and excited to search for expansion opportunities in your client base of ~200 clients; are willing to pursue these together with Account Management
• A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes
• Strong time management skills - you will be working with a client base of ~200 clients, so prioritization is a must
• Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support
• Strong verbal and written communication - customers can reach out to us via phone and email - we need to be performing at a consistently high level across these mediums
• You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role

Responsibilities

• Deliver great onboarding experience to understand client needs and help them to adapt Dealfront as an essential part of their go-to-market strategy
• Recommend and provide solutions to clients that will help them to succeed, based on your industry and product expertise
• Serve as a trusted advisor to our champions and build close relationships with all levels of clients
• Ensure that clients are getting the value out of Dealfront and want to renew their subscription
• Identify expansion opportunities in your client base and process them in collaboration with Account Management
• Gather feedback to our product team to help develop Dealfront to match customers requirements and expectations

Benefits

• The chance to work with a very knowledgeable, high-achieving and fun team
• An international, diverse, dynamic and committed work environment
• The opportunity to work remotely, with a flexible work schedule
• Mental Health support with Auntie
• Personal budget for home office equipment
• Personal development plans as standard, allowing you to develop the skills you think are most important to succeed in your role, as well as regular 1-1s and group training