Customer Success Manager

Summary

Join BigID's expanding Solutions Engineering team as a technical subject matter expert, working closely with innovative companies. You will leverage your knowledge to influence customer decisions, provide insightful solutions, and drive successful proof-of-value implementations. This role requires strong technical capabilities, critical and creative thinking, and a passion for fast-paced problem-solving. You will work with the sales team during customer calls and presentations, consult on best practices, stay updated on competitive solutions, and drive customer success. You will also develop a trusted advisory role with customers, communicating product changes and serving as an internal voice of the customer. BigID offers a people-centric culture and a wide range of benefits.

Requirements

• Interpersonal communication, customer relationship, executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated ability to address customer needs and provide best practices
• Strong background in Big Data, AI, privacy, data governance, or information security
• Good troubleshooting abilities and a methodical approach
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process
• Broad understanding of enterprise data architecture, privacy, and security technologies
• Ability to plan, execute and close out a Proof of Concept with minimal assistance and oversight
• Desire to share knowledge through excellent documentation creation and RFI/RFP responses
• Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Minimum of 3 years in a pre-sales or consulting role within a multinational environment
• Bachelor’s degree in computer science or related discipline (master’s degree a plus)

Responsibilities

• Work with the Sales team as the technical subject matter expert for BigID’s platform during customer calls and presentations
• Use market and technical knowledge to consult on best practices and offer constructive direction for solution architecture and design
• Stay up-to-date on relevant competitive solutions, products, and services/offerings
• Drive customer success with real-world knowledge and recommendations
• Develop a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
• Work with the post-sales teams to ensure every customer realizes the value of the BigID Platform and continues to contribute to the success of BigID customers

Preferred Qualifications

• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Experience with Linux or container frameworks (such as Docker and Kubernetes) is a strong plus

Benefits

• Flexible work arrangements
• Other compulsory benefits based on country of residence