Customer Success Manager

Summary

Join Deel as an IT Customer Success Manager and be responsible for onboarding, growing, and ensuring the success and satisfaction of Deel IT customers. Focus will be on improving retention and contributing to company revenue targets. You will develop and nurture client relationships, provide tailored support and training, and act as a trusted partner, understanding their business needs. Proactive identification of opportunities for growth within client accounts is key. This role requires 2+ years of experience in customer success, excellent communication skills (fluency in French or German is a plus), and experience with complex B2B SaaS products. Deel offers competitive pay, benefits, and perks, including provided computer equipment, stock grant opportunities, remote work flexibility, and WeWork access.

Requirements

• Have at least 2+ years of experience in a customer/client success role and understand how to solve complex problems
• Be an excellent communicator and be fluent in French or German as well as English
• Have experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• Have a creative approach to problem-solving and embrace challenges

Responsibilities

• Onboard Deel IT customers successfully
• Partner for long-term growth with Deel IT customers
• Provide tailored support, onboarding guidance, and training to ensure customers are set up for success from day one
• Become a trusted partner to your accounts and provide white-glove service, understanding their business needs, present and future
• Be the voice of the customer in Deel IT to understand how to improve and deliver excellence, and proactively work as a project manager
• Proactively identify opportunities where Deel can expand and grow its offering within the client
• Learn Deel's wider product offerings to support accounts in their Deel IT journey, supported by Customer Service and Operations teams

Preferred Qualifications

Have previous experience in MDM, End Point security, or SaaS for IT teams

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available