Customer Success Manager

Summary

Join Deel as an IT Customer Success Manager and play a key role in onboarding, growing, and ensuring the success and satisfaction of our IT customers. You will focus on improving customer retention and contributing to overall company revenue targets. This role requires building strong client relationships, providing tailored support and training, and acting as a trusted partner to understand and meet their business needs. You will proactively identify opportunities for growth and expansion within client accounts. The ideal candidate possesses 2+ years of experience in customer success, expertise in managing complex B2B SaaS products, excellent communication skills, and a creative approach to problem-solving. Deel offers competitive pay, scalable benefits, and perks, including provided computer equipment, stock grant opportunities, remote work flexibility, and WeWork access where available.

Requirements

• At least 2+ years of experience in a customer/client success role, understanding how to solve complex problems
• Experience in managing a complex B2B SaaS product and quickly ramping up to become a product expert
• A creative approach to problem-solving and embracing challenges with the tools at your disposal
• Excellent communication skills with great written and presentation skills

Responsibilities

• Onboard Deel IT customers successfully
• Partner for long-term growth with Deel IT customers
• Provide tailored support, onboarding guidance, and training to ensure customers are set up for success from day one
• Become a trusted partner to your accounts and provide white-glove service, understanding their present and future business needs
• Be the voice of the customer in Deel IT to understand how to improve and deliver excellence, proactively working as a project manager
• Proactively identify opportunities where we can expand and grow our offering within the client
• Learn Deel's wider product offerings to support your accounts in their Deel IT journey, supported by our Customer Service and Operations teams

Preferred Qualifications

Previous experience in MDM, End Point security, or SaaS for IT teams

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available