Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, and help companies hire the best talent worldwide. As a Client Partner, you will develop and implement strategies to help clients achieve their goals using Deel's tools. You will build strong relationships with clients, identify opportunities for growth, and create data-driven recommendations. This role requires a minimum of 2 years of relevant experience, excellent communication skills in English and Korean, and experience in a fast-growth startup or related field. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• You have minimum of 2+ years of relevant work experience, including client facing experience
• Have excellent written and verbal communication in English AND Korean
• Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
• Have Payroll experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth
• You have worked in multiple countries, cultures, and places

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available