Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Client Success Manager. You will be responsible for building strong client relationships, driving revenue growth, and acting as a trusted advisor. This role requires a deep understanding of client needs and the ability to translate those needs into actionable strategies using Deel's tools. You will work cross-functionally with internal teams to improve products and processes. The ideal candidate has 2+ years of experience in a similar role, a strong analytical background, and excellent communication skills. Deel offers a competitive compensation package, remote work flexibility, and opportunities for professional growth.

Requirements

• You have minimum of 2+ years of relevant work experience as a CSM, Account Manager or Expansion Manager
• Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Have excellent written and verbal communication in English

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available