Customer Success Manager

Summary

Join Quora, a remote-first company, as a Customer Success Manager and contribute to the growth of the world's knowledge. You will be responsible for managing a portfolio of advertising clients, providing strategic guidance, troubleshooting campaign issues, conducting business reviews, and sharing best practices. This role requires 3-5 years of experience managing advertising campaigns, excellent communication skills, and the ability to translate analytics into actionable insights. Preferred qualifications include experience with sales tools like Salesforce and Outreach.io, and paid ad campaigns on platforms like Meta, LinkedIn, and Google. Quora offers a comprehensive benefits package including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, and more.

Requirements

• Availability for meetings and impromptu communication during Quora's “ coordination hours “ (Mon-Fri: 9am-3pm Pacific Time)
• 3 - 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
• Hands on experience managing, optimizing and planning performance campaigns
• Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
• Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

Responsibilities

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
• Troubleshoot and answer questions related to campaign delivery and optimization
• Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
• Share learnings and best practices internally and externally
• Forecast and track key account data for internal projections

Preferred Qualifications

• Previous experience with sales tools such as Salesforce, Outreach.io , and/or Gong
• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest

Benefits

• Medical/dental/vision coverage
• Equity refreshers
• Remote work reimbursement
• Paid time off
• Employee assistance programs