Customer Success Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Client Success Manager. You will be responsible for building strong client relationships, identifying growth opportunities, and providing strategic guidance. Leveraging data analysis, you will create data-driven recommendations and collaborate with internal teams to improve client experience. This role requires a minimum of 2 years of relevant experience in a fast-paced environment and a proven track record of success. You will be a passionate business builder, comfortable tackling complex problems and working collaboratively with multiple stakeholders. Deel offers a competitive compensation package, including stock grant opportunities, additional perks, and the flexibility of remote work.

Requirements

• You have minimum of 2+ years of relevant work experience as a CSM, Account Manager or Expansion Manager
• Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Have excellent written and verbal communication in English

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• Fluent in one of the Nordics languages
• You're passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access