Customer Success Manager

Summary

Join Delbridge Solutions, a rapidly growing technology company, as a Customer Success Manager! Based remotely in Costa Rica, you will be the primary point of contact for assigned clients, fostering strong relationships and driving revenue growth. Your responsibilities include managing customer relationships, identifying expansion opportunities, resolving issues, and collaborating with internal teams. You will also work with vendors and partners to enhance service offerings. This role requires 3+ years of experience in customer success or account management within a relevant software environment, strong business acumen, and excellent communication skills. Delbridge offers opportunities for career progression and collaboration within a high-growth company.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Services within a CPM, SPM, Data & Analytics, or software consulting environment
• Strong business acumen with a track record of expanding service offerings and growing accounts
• Excellent problem-solving skills with the ability to anticipate and mitigate risks during customer engagements
• Strong communication and relationship-building skills with both internal and external stakeholders
• Ability to work cross-functionally with consulting, sales, and finance teams

Responsibilities

• Act as the primary point of contact for assigned customers, ensuring strong, long-term relationships
• Proactively identify customer needs and expansion opportunities within CPM, SPM, and Data & Analytics services
• Resolve customer issues in a timely and effective manner
• Serve as the escalation point for customer concerns, ensuring a high level of satisfaction
• Anticipate potential challenges in engagements and develop mitigation strategies to ensure project success
• Drive service expansion and license revenue growth within assigned accounts
• Identify opportunities to diversify Delbridge’s services within each customer engagement
• Work closely with customers to demonstrate the value of Delbridge’s solutions and encourage adoption of additional services
• Build strong working relationships with Consultants, Project Managers, and Delivery Teams supporting customer accounts
• Maintain a deep understanding of engagement deliverables and customer objectives
• Support billing, invoicing, and contract management processes, ensuring compliance with customer agreements
• Monitor and address overdue invoices and escalate when necessary
• Develop and maintain strong relationships with aligned partners, such as CPM, SPM, and Data/Analytics vendors
• Build trust and collaboration with partners to enhance Delbridge’s service offerings and joint solutions

Preferred Qualifications

• Experience working with billing, invoicing, and contract management is a plus
• Prior experience working with CPM/SPM/Data & Analytics software (e.g., Prophix, Anaplan, Adaptive Insights, Vena, OneStream) is a strong asset

Benefits

• Work with top-tier clients in a high-growth, technology-driven company
• Expand your expertise in CPM, SPM, and Data & Analytics while contributing to key business strategies
• Collaborate with an exceptional team that values innovation, growth, and customer success
• Opportunities for career progression in a rapidly expanding company