Customer Success Manager

Summary

The job description is for a Customer Success Manager position at dLocal, where the employee will develop long-term relationships with customers, provide feedback to internal teams, and collaborate with customers to understand their goals. The role requires good communication skills, self-motivation, problem-solving abilities, and experience in customer success (B2B preferred) and project management.

Requirements

• Good communication skills
• Excellent listening skills
• Self-motivated
• Natural problem solver
• Ability to work in a fast-paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel

Responsibilities

• Developing long-term relationships with customers
• Providing 'voice of customer feedback' to internal DLOCAL teams
• Developing effective long-term key customer relationships
• Collaborating with customers to better understand their goals and ambitions
• Prioritizing discovery of customer strategic needs, initiatives, and deployment opportunities
• Developing Customer Success methodologies and own team initiatives that improve productivity
• Interacting and working together with the different areas of the company

Preferred Qualifications

Team spirit and proactive behavior