Customer Success Manager

Summary

Join dLocal, a global payments company, and become a Customer Success Manager based in Cape Town, South Africa. You will build and maintain strong relationships with key customers, acting as their trusted advisor. Responsibilities include collaborating with internal teams and clients, understanding customer business goals, identifying strategic needs, leveraging data for insights, and driving the implementation of Customer Success methodologies. The ideal candidate possesses 3–6 years of experience in Customer Success Management within a B2B environment, excellent communication skills, and proficiency in Excel. dLocal offers a remote-first, flexible work environment with various benefits including flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Excellent communication and active listening skills, with the ability to clearly convey complex ideas and build strong relationships with stakeholders
• Self-motivated and solution-oriented, demonstrating a proactive approach to problem-solving and decision-making
• Strong multitasking and organizational abilities, with proven success in fast-paced and dynamic environments
• 3–6 years of experience in Customer Success Management, ideally within a B2B environment
• Fluency in English, both written and verbal, is essential
• Proficient in Excel, with advanced data analysis and reporting capabilities

Responsibilities

• Collaborate closely with both internal teams and clients to ensure alignment and effective communication
• Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams
• Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner
• Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions
• Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives
• Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making
• Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance
• Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences

Preferred Qualifications

• Experience in the payments industry is a significant advantage
• Background in Customer Success or Project Management, with a demonstrated track record of achieving or exceeding program goals
• Collaborative mindset and strong team orientation, with a proactive and positive attitude

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!