Customer Success Manager

Summary

Join DuploCloud as a Customer Success Manager and oversee multiple onboarding projects, ensuring customer success with our solutions. Build trust with customers, manage project plans and resources, and drive process improvements. A strong technical background in cloud technologies and infrastructure is essential. You will collaborate internally and maintain regular customer touchpoints. This role requires experience in customer success within the cloud service, DevOps, or security and compliance sectors. The position offers a competitive compensation package and a comprehensive array of benefits, including remote work options.

Requirements

• 5+ years of prior experience in Customer Success in the cloud service, devops, or security and compliance, ideally with a technology consulting background and experience
• Strong knowledge of cloud technologies and infrastructure, including cloud platforms (AWS, Azure, GCP), Kubernetes, ECS and similar container orchestration technologies, Terraform and similar IaC technologies
• Expertise in onboarding clients with engineering and security ops solutions, ensuring effective and compliant implementations
• Proficient in customer management tools, project management tools and CRM software
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical with strong problem-solving skills
• Strong project management experience & skills
• Familiarity working with engineering teams

Responsibilities

• Collect customer’s desired outcomes and expected deliverables at the start of a new customer engagement and ensure we reference back to these at every point of the customer journey
• Drive customer onboarding from kick off through the full implementation
• Own the development and management of the project plan, timeline and resources, implementing customer’s first use cases into production
• Own the internal cross functional collaboration to ensure a smooth implementation for customers
• Establish regular touch points with assigned customers, creating and maintaining a customer success plan, tracking success initiatives
• Maintain a comprehensive understanding of the platform, cloud provisioning and management, industry best practices, and common use cases

Preferred Qualifications

Technology consulting background

Benefits

• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)