Customer Success Manager

Summary

Join Enerex, a leading SaaS provider in the energy industry, as a Customer Success Analyst. You will ensure client success by onboarding new customers, providing training, creating documentation, and offering ongoing support. Key responsibilities include guiding customers through the onboarding process, delivering training sessions, creating user-friendly documentation, troubleshooting issues, and building strong client relationships. You will collaborate with various teams to address client needs and contribute to miscellaneous projects. This role requires proven experience in a customer-facing role, ideally within SaaS or software industries, strong communication skills, and a proactive approach to problem-solving. Enerex offers a remote work environment, comprehensive health insurance, paid time off, performance-based bonuses, and opportunities for professional development.

Requirements

• Proven experience in a customer-facing role, ideally within SaaS or software industries
• Strong written and verbal communication skills
• Will take ownership of a project and see it through to completion, even with obstacles
• Is a self-starter with a strong work ethic and superior attention to detail
• Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto
• A passion for helping customers succeed, with a proactive, solutions-focused approach

Responsibilities

• Guide new customers through the onboarding process, ensuring a seamless transition to our platform
• Deliver engaging, in-depth training sessions to clients on the use and best practices of our software
• Create and maintain clear, concise, and user-friendly documentation to support client education and product usage
• Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products
• Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs
• Misc. Projects as needed

Preferred Qualifications

• Industry knowledge of the energy sector is preferred
• Familiarity with Zendesk or similar customer support software is a plus

Benefits

• Work from your home office - potential for occasional marketing trip
• Health Insurance - premium paid 100% for employee
• Paid Time Off - 3 weeks + company holidays
• End of year performance based bonus
• A dynamic and collaborative work environment where teamwork is key
• Opportunities for growth and professional development
• A culture that celebrates progress and success
• A chance to be part of a mission-driven company committed to simplicity, trust, and innovation