Customer Success Manager

Summary

Join Experian and help shape the future of employer services for Human Resources compliance and outsourcing as a Customer Success Manager – EES Verification Fulfillment. You will help lead market reach of new and existing products, prioritize opportunities, and be a world-class problem solver. The ability to proactively address issues and provide creative solutions is crucial. You will collaborate with various teams, advocate for clients, and surface new product features. This role involves managing large enterprise-level projects, influencing senior executives, and leading meetings with partners. You will need to be comfortable with ambiguity and navigating a constantly changing environment. This is a fully remote role.

Requirements

• Must be able to handle multiple tasks, prioritize multiple work items
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment
• 3+ years of experience managing transformative projects
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings
• Can expect and navigate obstacles
• You can interpret data and present professional content to team members

Responsibilities

• Ensure client adoption and optimization of the Verification Fulfillment solution
• Consult with clients on best VOE practices to achieve results
• Identify concerns by working the clients
• Coordinate internal support resources to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Be a client advocate
• Surface new product features to remain competitive in the market
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business
• Manage a large enterprise-level project consisting of multiple teams internal and external
• Influence teams, including senior executives
• Manage risk in a thoughtful, wise, and logical manner
• Provide leadership to align technology with goals
• Lead meetings with partners to discuss program status and goals and resolve open issues
• Demonstrate comfort initiating/engaging in difficult conversations
• Grasp new technologies and learning a new business

Benefits

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role