Remote Customer Success Manager
closedFindem
π΅ $60k-$120k
πRemote - United States
Job highlights
Summary
The job is for a Customer Success Manager at Findem, a fast-growth startup in the HR technology sector. The role involves managing customer relationships, onboarding, product expertise, advocacy, issue resolution, and communication. The company offers competitive salary, performance-based bonuses, health insurance, dental insurance, vision insurance, 401(k) retirement plan, and flexible working arrangements.
Requirements
- Proven experience in Talent Acquisition operations, managing vendor relationships and driving engagement of tools & systems OR implementing, enabling and servicing customers on a multi-product, platform SaaS product
- 3-5 years experience in delivering large scale projects for Talent Acquisition teams (e.g. deploying new tools & systems) OR managing large, global customers through the full post-sales customer journey
- Ability to understand a customerβs executive priorities through discovery, research & assumptions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive attitude
- Technical aptitude and the ability to understand software products and solutions
- Knowledge of CRM software and customer success management tools is a plus
- Ability to work independently and as part of a cross-functional team
- Strong organizational skills and attention to detail
Responsibilities
- Develop a deep understanding of each customer's business goals, challenges, and objectives
- Create and maintain customer success plans that outline clear goals, milestones, and actions to drive value for the customer
- Regularly check in with customers to assess their satisfaction, address any issues, and identify upsell or cross-sell opportunities
- Guide new customers through the onboarding process, helping them set up and configure our software to meet their specific needs
- Provide training and resources to ensure customers have a smooth and efficient onboarding experience
- Maintain a comprehensive knowledge of our software products, including new features and updates
- Proactively educate customers on best practices and recommend solutions that align with their business needs
- Foster strong relationships with customers, acting as their advocate within the company
- Gather customer feedback and relay it to the product development team to influence product improvements
- Collaborate with the support team to resolve customer issues and ensure timely resolution of any technical problems
- Keep customers informed about product updates, maintenance, and any relevant news
- Deliver regular progress reports and business reviews to customers
Benefits
- Competitive salary
- Performance-based bonuses
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible working arrangements
This job is filled or no longer available
Similar Remote Jobs
- πCanada
- πUnited Kingdom
- π°$115k-$165kπUnited States
- π°$26k-$31kπSpain
- π°$105k-$135kπUnited States
- π°$125k-$145kπUnited States
- πUnited States
- π°$60k-$120kπGermany
- π°$60k-$120kπUnited States
- πUnited States