Customer Success Manager

Summary

Join GoFasti, a Talent-as-a-Service company, as a remote English-fluent Customer Success Manager based in Latin America. You will be the primary point of contact for customers, managing the entire sales and order management lifecycle. Collaborate with cross-functional teams to resolve issues and enhance customer experience. This role requires 2+ years of experience in customer success, sales operations, or order management, strong communication skills, proficiency in CRM tools, and strong problem-solving abilities. The salary range is $1,500-$2,000 USD per month, and the position is for an independent contractor with remote work.

Requirements

• 2+ Years of proven experience in Customer Success Management, Sales Operations, or Order Management position
• Strong understanding of SOM processes, including sales order creation, management, and fulfillment
• Excellent communication and interpersonal skills with the ability to engage effectively with diverse teams and clients
• Proficient in CRM tools (e.g., Salesforce) and order management systems
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment
• Proficient in English

Responsibilities

• Serve as the primary point of contact for customers, ensuring their success and satisfactions
• Manage the complete Sales and Order Management (SOM) lifecycle, including order entry, tracking, and fulfillment
• Collaborate with cross-functional teams, including sales, operations, and support, to resolve customer inquiries and issues promptly
• Analyze customer needs and provide tailored solutions to enhance their experience and operational efficiency
• Develop and maintain strong relationships with key stakeholders to ensure long-term success and retention
• Proactively identify opportunities for process improvements in sales and order management workflows

Preferred Qualifications

• Prior experience in a technology or SaaS environment is a plus
• Additional certifications in Customer Success or Order Management are advantageous

Benefits

• The Salary range offered for this position varies from (USD) $1,500 - $2,000 per month, depending on seniority and skillset
• This position is for an independent contractor, through a payroll platform
• The talent will work REMOTELY allocated at our client