Remote Customer Success Manager

Summary

Join Guidewheel as we enter an exciting phase of growth and drive customer success in North America. As the Customer Success Manager, you will play a critical role in launching and supporting customers to drive usage and value from our platform.

Requirements

• Direct SaaS Customer Success experience
• Excellent interpersonal, analytical, and communication skills
• Extensive experience personally managing high-level customers
• Direct experience within a startup building a successful Customer Success engine

Responsibilities

• Guide customers to value
• Define and optimize the customer journey
• Own customer experience, renewals, and upsells

Benefits

• Grow with a team that believes developing talent is important
• Be a leader in the organization, leading the way for future hires and mentoring junior team members as they join
• Have influence and impact on the full customer journey
• Work with a team of world-class talent