Customer Success Manager

Summary

Join RemoFirst, a global payroll and compliance company for remote teams, as a Customer Success Manager. You will manage a portfolio of customers, guiding them through the global employment process using our platform. Responsibilities include onboarding clients, building relationships, acting as a global employment expert, contributing to team improvements, and providing product feedback. This role requires 2+ years of experience in account management or customer success, ideally in a SaaS platform, along with experience in global HR, payroll, or global mobility. Excellent communication, time management, collaboration, independence, empathy, and motivation are essential. RemoFirst offers a startup environment, opportunities for growth, competitive compensation, top-of-the-range equipment, 100% remote work, and PTO regulated by local statutory.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility
• Excellent English is a must
• Clear communication and strategic thinking
• Time Management
• Collaboration
• Independence and autonomy
• Empathy
• Motivation

Responsibilities

• Manage a portfolio of customers with full ownership of onboarding them onto the RemoFirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Form long-lasting relationships with clients, becoming their trusted advisor on global employment
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Input into CS team improvements and projects
• Provide feedback on the RemoFirst platform from clients to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Keep clients updated on new RemoFirst platform features and enhancements
• Proactively manage any account or service issues relating to RemoFirst services, providing action plans to resolve problems quickly and efficiently

Benefits

• Startup environment
• Build & Scale From Scratch
• Work for a Market Leader
• Competitive compensation
• Top-of-the-range work equipment
• 100% remote work
• PTO regulated by local statutory