Customer Success Manager

Summary

Join Hostinger's Customer Success team as a Customer Success Manager and lead a global team of leaders. You will coach and support team members, advocate for service improvements, and drive operational excellence. This role requires at least one year of leadership experience in coaching and developing customer success teams, along with technical knowledge of web hosting or cloud solutions. You will consistently ensure high customer satisfaction, guide team members, raise the bar for technical skills, and foster a motivated, high-performing team. Hostinger offers a competitive monthly compensation, remote work options, professional development opportunities, and a culture that values freedom and responsibility.

Requirements

• Leadership experience: at least 1 year in a leadership role, with a proven ability to coach and develop customer success teams
• Technical knowledge: familiarity with web hosting, cloud solutions, or troubleshooting technical issues

Responsibilities

• Consistently ensure high Customer Satisfaction and regularly measure and analyze key performance indicators (KPIs) to identify areas for improvement
• Guide Customer Success Team Leaders and other team members in ensuring accurate and efficient conversations' resolution by any necessary means
• Raise the bar for the Customer Success Specialists’ technical skills and requirements
• Discover opportunities for service growth and provide qualitative suggestions & improvements on product features to the CS Customer Experience Manager
• Interview and hire team members when needed, aligning recruitment needs with the hiring team
• Ensure the team keeps up-to-date on Hostinger’s products, strategy, and pricing, etc
• Foster a motivated, growing, high-performing team

Preferred Qualifications

Top-tier leadership qualities: humble, hungry, smart, vocal, and result-oriented. A person who can balance tactical support with a strategic, solution-oriented approach

Benefits

• A competitive monthly compensation for services based on your experience and the market standards for your country of residence
• A culture where everyone values the highest standards, freedom, and responsibility
• Ability to take the lead and orchestrate changes together: no waiting line for your ideas and projects to become reality
• Unlimited growth: Manager’s Academy, Coachhub, Reforge, Scribd learning tools, and invitations to the world’s best conferences
• Work remotely from any location. For Lithuanian residents, combine modern office excitement in Kaunas and Vilnius with the comfort of working from home
• Appreciation for anniversaries & other significant life events