Customer Success Manager

Summary

Join Hazel Health's Customer Success team as a Customer Success Manager and ensure the successful adoption and ongoing usage of Hazel services within the schools served. Work closely with Account Management and Implementation teams to establish school support infrastructure. Build strong relationships with school partners, including school health staff, principals, and their communities. Regularly meet and communicate with school health and leadership teams to drive engagement and ensure high partner satisfaction. Proactively resolve complex customer issues and contribute to increasing access to care. This remote role requires up to 80% travel within Orange County, CA.

Requirements

• Experience working with children in diverse socio-economic environments
• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Orange County, CA

Responsibilities

• Develop strong relationships with school partners, including school mental health and physical health staff as well as principals, and their communities
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across Hazel
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

Preferred Qualifications

• Prior experience within start-up or hyper-growth environments
• Existing relationships in Orange County, CA

Benefits

• 401k match
• Healthcare coverage
• Paid time off