Customer Success Manager

Logo of HubSpot

HubSpot

📍Remote - Japan

Job highlights

Summary

Join us as a Customer Success Manager to support customers in achieving their business goals through consulting, retention strategies, and product usage support.

Responsibilities

  • Provide consulting on customer's mid-to-long-term business goals and challenges related to HubSpot
  • Execute retention strategies to promote customer utilization and contract continuation
  • Offer product usage support and cross-sell/up-sell activities tailored to customer's success/growth
  • Develop and improve HubSpot's customer success program
  • Collaborate with sales team and onboarding team for smooth customer experience
  • Provide product feedback to development team tailored to Japanese market needs

Remote

Customer Service

Manager

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