Customer Success Manager

Summary

Join PermitFlow as an early Customer Success Manager to support our rapidly-growing customer base and develop processes, managing a book of business, nurturing stakeholder relationships, and collaborating with teams.

Requirements

• 2-3 years of experience within the early stage tech startup space
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Willing to dive in head first in the face of challenges and ambiguity

Responsibilities

• Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
• Own customer rollout, lifecycle management, renewal and expansion for your book of business
• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
• Proactively build and project-manage intervention plans for at-risk customers
• Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
• Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs

Benefits

• Equity packages
• Competitive Salary
• 100% Paid health, dental & vision coverage
• Company issued laptop
• Home office & equipment stipend
• Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO