Customer Success Manager

Summary

Join HubSpot as a Nordic&Benelux Customer Success Manager and leverage your creativity to solve customer problems, build lasting relationships, and guide businesses toward inbound success using HubSpot software. You will serve as a trusted advisor, deeply understanding customer needs and aligning them with HubSpot resources. This role involves managing 150-180 customer accounts, proactively engaging in deep-dive meetings, and reactively addressing customer inquiries. You will promote HubSpot product growth within your customer base, understand technical roadblocks, and recommend solutions. The position offers flexibility with remote work options across several European countries and offices.

Requirements

• Fluency in written and spoken English & Dutch OR Nordic Language
• 2+ years of experience in a client-facing or account management role
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required

Responsibilities

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates