Customer Success Manager

Summary

Join HubSpot's Customer Success team as a Customer Success Manager and become the primary contact for approximately 150 medium-sized business customers. You will leverage your inbound marketing expertise to advise customers, manage account retention and renewal, and drive upgrade revenue. This role requires trilingual proficiency (Portuguese, Spanish, and English) and experience in sales or account management, working with small business owners and marketers. A proven track record of exceeding revenue goals and strong business acumen are essential. HubSpot offers a performance-based role progression path and a flexible work environment.

Requirements

• MUST BE TRILINGUAL in Portuguese, Spanish & English
• Prior experience with sales or account management teams
• Experience working with small business owners and marketers
• A verifiable track record of consistently meeting and exceeding revenue goals
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
• Clear and articulate communication skills and the ability to effectively drive a phone conversation
• Phenomenal organizational skills
• The ability to thrive in a fast-paced environment

Responsibilities

• Be the primary contact and advocate for approximately 150 medium-sized business customers
• Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Work as part of the team to develop strategies for scale and growth

Preferred Qualifications

• Inbound Marketing knowledge
• Strong SaaS business acumen
• Experience with marketing automation software

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers