Remote Customer Success Manager

Summary

Join INGENIOUS.BUILD on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. As a Customer Success Manager, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry.

Requirements

• 3+ years of experience in a fast paced startup environment in a customer-facing role
• Experience working with complex, technical, multi-divisional, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)

Responsibilities

• Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
• Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation
• Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product and customer support, collaboratively focusing on building customer loyalty to reduce churn

Preferred Qualifications

• Practical Knowledge of Construction or Engineering
• Experience working with complex, technical, multi-divisional, and multi-geographical customers in the field of construction or engineering is a plus