Instructure is hiring a
Customer Success Manager
Instructure
π΅ ~$103k-$125k
πRemote - United States of America
Please let Instructure know you found this job on JobsCollider. Thanks! π
Summary
Join Instructure as a Customer Success Manager in the APAC region, responsible for managing high-value Higher Education customers, developing relationships, understanding client needs, promoting innovation, and improving learning outcomes. Position can be worked remotely anywhere in Australia.
Requirements
- Empathy and a unique ability to understand customer needs, explain complex issues in relatable terms and adapt your tone according to the stakeholder
- Enthusiasm about education and technology with demonstrated technical aptitude
- Executive Presence - track record of networking and influencing an organization at multiple (senior) stakeholder levels
- Familiarity with tools like Salesforce, Gainsight, JIRA, Tableau and an interest in learning other internal tools to work efficiently
- Demonstrated ability to communicate, present and influence credibly at multiple levels of an organization
- Excellent interpersonal and eloquent writing skills
- Ability to prioritize, multitask, and perform effectively under pressure
- A results-driven attitude, a bias for learning and sharing, and the ability to thrive in a fast-paced, high growth, rapidly changing environment
- Spoken and written language fluency in English
Responsibilities
- Managing a portfolio of high-value Higher Education customers across the APAC region
- Developing and maintaining meaningful relationships with key stakeholders
- Developing an understanding of key clientsβ business drivers and challenges, proactively offering insights and solutions
- Seeking to drive adoption across the institution/company to improve learning outcomes
- Retaining and maximizing revenue opportunities
- Enabling sales through strong collaboration with sales teams
- Serving as a customer advocate by providing feedback to the product and engineering team
- Participating in team projects that support goals and initiatives of the department
Preferred Qualifications
- Experience teaching with Canvas in a K12, Higher Education, Further Education or Corporate environment
- Experience working in higher education, K12, vocational education, or corporate training
- Experience in Customer Success or account management in a SaaS company with deep knowledge of SaaS products and services
Benefits
All Instructure employees are required to successfully pass a background check upon being hired
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