Customer Success Manager

Summary

Join Jooble, a global IT company, as a Customer Success Manager (CSM) focusing on the DACH region. You will be the primary contact for customers, ensuring their success with Jooble's products and driving regional growth. Responsibilities include building customer relationships, understanding their needs, onboarding new customers, analyzing usage data, identifying upsell opportunities, collaborating with other departments, and tracking key metrics. The ideal candidate has 3+ years of experience in Customer Success or Account Management, fluency in German and English, excellent communication skills, and strong analytical abilities. Jooble offers a flexible hybrid work format, a choice of working hours, a personal development budget, comprehensive health insurance, paid time off, and more.

Requirements

• Proven experience (3+ years) in a Customer Success or related role (e.g., Account Management)
• Fluency in German (written and spoken) and English is mandatory
• Excellent communication, interpersonal, and relationship-building skills
• Ability to manage multiple priorities and deadlines effectively
• Strong analytical and problem-solving skills
• Data-driven approach with a focus on continuous improvement
• Ukrainian proficiency level: Upper Intermediate and higher (spoken and written

Responsibilities

• Build and maintain strong relationships with assigned DACH customers, fostering trust and becoming a trusted advisor
• Proactively engage with customers to understand their needs, challenges, and goals, and identify opportunities to maximize their use of our products
• Onboard and train new customers on product features and functionalities, ensuring a smooth and successful adoption process
• Track and analyze customer usage data to identify areas for improvement and recommend solutions to enhance their experience
• Identify upsell and cross-sell opportunities to expand customer accounts and drive revenue growth
• Collaborate closely with other departments to ensure a seamless customer experience
• Track key customer success metrics and report on progress towards achieving goals

Benefits

• Format: A combination of remote work and live communication. Work in a flexible hybrid format for Kyiv, remotely for other cities and countries
• We provide the necessary equipment for productivity and comfort regardless of your location
• Schedule: You can choose when to start your 8-hour working day (between 8:00 and 10:00 Kyiv time), the main thing is to be in touch and plan time for meetings with colleagues
• Development: We believe that investing in team training is an important factor for business success. Each jouler has an individual fixed budget for personal and professional development
• Health: We provide comprehensive health insurance for everyone who works with us for more than three months
• We also offer financial support to cover medical expenses for colleagues abroad
• We compensate for consultations with psychologists of the wellbeing service or 50% of the payment for the services of a psychologist chosen by the employee
• Vacations: We offer 24 working days of annual vacation, 6 days for a reboot
• This time is necessary for rest and recovery!
• 20 days of paid sick leave, 4 additional days of sick leave without a medical certificate