Associate Customer Success Manager

Summary

Join Calm's B2B team as an Associate Customer Success Manager and build strong relationships with clients, driving adoption and renewal of Calm's mental wellness programs. You will manage a large portfolio of accounts, implementing best practices at scale and collaborating with cross-functional teams. This role requires exceptional program management skills, strong communication, and proficiency in using tools like Salesforce, Outreach, and Zendesk. The position is remote, based in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis. Compensation includes a competitive salary, equity, comprehensive benefits, 401k, and flexible time off. Calm is committed to diversity, equity, and inclusion.

Requirements

• A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks
• Intellectually curious, and show interest in understanding the “why” behind customer requirements and business processes, in order to make suggestions for continuous improvement
• Ability to collaborate with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
• Exceptional written communication skills
• Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends
• 2+ years of experience in a Customer Success or Account Management role

Responsibilities

• Successfully support our Calm for Business partners at scale -- build strong champions who meet and exceed their goals with Calm
• Gain a deep understanding of trends across customers’ wellness goals and help partners implement impactful engagement strategies
• Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training and webinars, new collateral, and hosting office hours
• Lead and perform Business Reviews multiple times each week
• Become a Calm expert and share wellness best practices with customers
• Lead the implementation of Calm Health customers: complete technical configuration, collaborate with cross-functional partners on deliverables while clearly communicating deadlines and expectations to the customer

Preferred Qualifications

• Experience working in a fast paced startup environment
• A passion for mental fitness and well being
• Experience with project management and change management

Benefits

• Equity
• Comprehensive benefits
• 401k
• Flexible time off