Customer Success Manager

Summary

Join Kognity, a trailblazing EdTech company, as a Customer Success Manager and contribute to reshaping the future of learning. You will play a crucial role in onboarding and implementing our product in schools and districts across the US, building strong customer relationships, and driving long-term success. This position requires deep understanding of high school science curricula, experience in account management for a technology company, and strong communication and stakeholder management skills. Kognity offers a collaborative culture, career growth opportunities, and a flexible work environment with remote work options and generous benefits.

Requirements

• Deep understanding of high school science curricula and the US educational landscape
• Experience managing customer accounts for a technology company
• Strong relationship-building skills with educators and decision-makers
• Clear, persuasive, and effective communication in all interactions
• Skilled at prioritizing tasks and staying organized
• Proactive, self-motivated, and adaptable in a fast-paced environment
• Ability to analyze insights and craft impactful customer strategies

Responsibilities

• Frequently visit customer schools and districts to ensure a seamless onboarding experience, drive teacher activation, and lead impactful training to maximize adoption
• Build strong relationships, track customer health, and execute check-ins, events, and in-person visits to drive long-term success
• Own renewals, mitigate churn risks, and collaborate on expansion opportunities to grow accounts
• Be the voice of the customer, working cross-functionally to enhance every stage of the customer journey

Benefits

• A flexible workplace - you’re free to work from anywhere across the US
• Open Choice PPO Plan through United Health Care
• 401K Plan with ADP
• A home office allowance to create a comfortable remote work environment
• 30 days of paid vacation per calendar year
• 10 days of paid sick leave per calendar year
• MacBook, as work equipment
• Stock option program