K-12 Education Customer Success Manager

Summary

Join Canva's team as an Education Customer Success Manager in Thailand! Based remotely in Bangkok, this 12-month contract offers flexibility while collaborating with the Ministry of Education and other Thai school systems. You'll drive Canva's adoption, build relationships with educators, and analyze usage trends. This role requires expertise in classroom efficiency solutions and strong communication skills. Success involves fostering engagement, understanding technology rollouts, and presenting compelling stories. Canva values diverse skills and backgrounds.

Requirements

• You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration
• You are comfortable driving retention and fostering engagement with software solutions at a school system level
• You enjoy working alongside your direct team as well as with cross-functional teams
• You have a deep understanding of how schools roll out new technologies and how system-wide deployments are most effective
• You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team
• You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact
• You understand social media standard processes and tactics for educating audiences

Responsibilities

• Own the district engagement lifecycle – from strategy, prospecting, and onboarding to ongoing adoption and impact measurement
• Foster relationships with Thai education stakeholders (school system administrators, IT teams, curriculum leaders) to support seamless Canva integration
• Serve as an ambassador of Canva for Education, guiding teachers and educators in using the platform effectively
• Provide strategic support to school leaders, helping them leverage Canva for curriculum design, student collaboration, and professional development
• Analyze adoption metrics and usage trends to identify new engagement strategies and optimize customer experience
• Champion Canva’s brand at education events, conferences, and workshops, advocating for creative learning with digital tools
• Work cross-functionally with Product, Marketing, and Customer Success teams to enhance Canva’s K-12 education offerings

Preferred Qualifications

You're eager to learn and develop your skills whilst having fun along the way!

Benefits

• Ultimate flexibility
• Remote work