Remote Customer Success Manager

Summary

Join us at Kojo, a fast-growing construction technology company, as we transform the way commercial construction companies buy their materials. Our Core CSMs ensure customer success and serve as trusted advisors.

Requirements

• 3+ years working in customer-facing role in SaaS, software, or technology-based environment
• Proven experience in managing and executing customer renewals independently
• Track record of success in an environment measured by usage, retention rates, and overall NPS
• Influential collaboration and communication with internal and external stakeholders through remote and in-person interactions
• Proficiency learning and using tools such as Salesforce, Notion, Slack, and Zoom

Responsibilities

• Leading the commercial engagement of assigned book of business
• Managing the end-to-end renewal and upsell process to maximize NRR
• Balancing competing priorities through effective task management, structured customer communication cadence, and strong usage analytics skills
• Commanding and demonstrating deep Kojo product expertise to recommend workflow best practices, conduct ad hoc training, and facilitate user feedback
• Proactively coordinating with internal and external stakeholders to remove barriers to success
• Maintaining strategic relationships with relevant points of contact within each account organization
• Contributing knowledge and learnings back to the Core CSM and Customer Success organization

Benefits

• Total compensation package including base salary and on-target variable between $85,000-$115,000
• New hire equity grant