πUnited States
Customer Success Manager
closed
Level AI
πRemote - India
Summary
Join Level AI as a critical member of the team and play a high-impact role in shaping the future of AI-driven enterprise applications. You will work with cutting-edge technologies, develop relationships with customers, and drive process change and product adoption.
Requirements
- 5+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service or customer-facing roles
- Ability to work Eastern Standard Timezone (EST) or Pacific Timezone (PST)
- Eager to learn, try new things, and take calculated risks
- Data-driven, process-oriented individual who can point to ways youβve upleveled the product/process and people in your professional experience past
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
Responsibilities
- Maintain ownership of a portfolio of existing customers
- Develop relationships and key understanding of the customersβ business and usage of Level AI
- Help ensure the customer is getting value from the product
- Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
- Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
- Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
- Championing and owning customer retention and partnering with sales on upsells
- Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
- Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
- Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
This job is filled or no longer available
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