Customer Success Manager II

Summary

Join Greenhouse as a Customer Success Manager and guide customers to achieve organizational success by transforming their hiring processes. You will be the voice of our customers, teaching them to use Greenhouse effectively and advocating for their needs internally. Responsibilities include managing customer relationships, demonstrating product knowledge, serving as a trusted advisor, partnering with the Account Management team, collaborating with Implementation Strategists, and working with high-profile companies. The ideal candidate possesses 2-4 years of account management or customer success experience in the tech industry, strong communication skills, and the ability to handle conflicting priorities. Greenhouse offers a remote-first work environment, a performance review program, a bonus structure, and an inclusive culture.

Requirements

• 2-4 years of hands-on account management or customer success management in the tech industry
• Strong written communication skills
• Strong verbal presentation skills
• Ability to handle conflicting priorities
• Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Preferred Qualifications

Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Benefits

• Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases
• Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role
• We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere
• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance