Customer Success Manager

Summary

Join LogicGate as a Customer Success Manager and play a key role in building our business by driving customer adoption and expansion. You will build and maintain strong customer relationships, acting as a trusted advisor and providing GRC subject-matter expertise. Responsibilities include tracking customer health, collaborating with cross-functional teams, and sharing feedback to improve our Risk Cloud product. This role requires 3+ years of experience in GRC or a related field, strong people skills, and the ability to manage multiple priorities. LogicGate offers a flexible work environment, competitive salary, variable compensation, equity, and comprehensive health and wellness benefits, including paid time off, parental leave, and professional development opportunities.

Requirements

• 3 + Years Experience in GRC or Risk Advisory, risk management, compliance, or audit
• Interest in supporting sales and commercial business development efforts
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

Responsibilities

• Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as a GRC professional to achieve their business outcomes
• Educate customers on key outcomes and metrics they should be tracking to measure the success of their GRC program
• Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Collaborate cross-functionally with other LogicGate teams throughout the customer journey
• Partner closely with the Relationship Management and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals), as well as assist with additional implementation and Professional Services scoping
• Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
• Become an expert on the Risk Cloud platform; be able to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
• Conduct highly effective meetings with customers over web conference

Benefits

• Competitive salary
• Variable compensation (bonus)
• Equity
• Health and wellness benefits
• Paid Holiday
• 9 Annual Bank Holidays
• Summer and Winter Fridays
• Access to LinkedIn Learning
• Regular People Leader training
• Internal Mentorship Program
• Annual Continued Education Program
• Paid parental leave
• Pension
• Private Medical Insurance
• Group Income Protection
• Group Life Assurance