Customer Success Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Customer Success Manager in the Northeast, ideally NYC metro. Drive results by ensuring partners adopt and utilize the platform effectively, measuring impact through adoption, renewal, and revenue. Onboard school leaders and educators, coach them, and identify growth opportunities. Build trusted relationships within school systems, creating scalable impact through resources and best practice sharing. Success is measured by key metrics including weekly usage, renewals, and net revenue retention. The role requires a deep understanding of education and strong customer relationship skills.

Requirements

• Relentless ownership
• You act like the CEO of your accounts
• You don’t wait for someone else to fix the problem
• You figure it out quickly and get it done
• Instructional fluency
• You’ve been a teacher, coach, or instructional leader
• You understand what educators care about, how schools function, and how to change hearts, minds, and habits
• Customer instincts
• You know how to run a room, ask the right questions, and build trust
• You’re equally comfortable with a skeptical teacher or a data-driven administrator
• Operational excellence
• You stay on top of every detail, every account, every deadline
• You use tools, data, and systems to work smarter and scale your impact
• Growth mindset
• You move fast, learn constantly, and treat feedback as fuel
• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company
• Proficiency with CRMs and customer success tools such as Gong, or Salesforce

Responsibilities

• Drive Meaningful Adoption
• Lead onboarding experiences that do more than check boxes
• Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success
• Achieve Measurable Outcomes
• Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention
• Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not
• Deepen Strategic Relationships
• Build trusted relationships at every level of a school system, from classroom teachers to district superintendents
• Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have
• Create Scalable Impact
• Build tutorials, guides, videos, and other resources that help customers succeed independently
• Reduce barriers to adoption, share best practices, and amplify what works across your portfolio

Preferred Qualifications

• Experience in K–12 education, ideally as a classroom teacher or instructional coach
• Experience leading professional development and training for educators

Benefits

• Work on cutting-edge AI technology that directly impacts educators and students
• Join a mission-driven team passionate about making education more efficient and equitable
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance
• We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family
• Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend