Customer Success Manager

Summary

Join MetroStar as a Customer Success Manager and lead and coordinate projects for government clients from start to finish. You will be responsible for strategic planning, resource management, stakeholder communication, and risk mitigation. Deliver high-quality results within budget and timeline constraints while maintaining our reputation for excellence. Collaborate with clients, manage project teams, and ensure adherence to regulations and compliance standards. Continuously evaluate project performance and identify areas for improvement. MetroStar offers a generous benefits package, professional growth opportunities, and a supportive work environment.

Requirements

• Ability to obtain a U.S. Government Secret security clearance
• 5+ years of experience in project management
• Proficiency in project management tools, and techniques
• Excellent leadership and communication skills with the ability to interact effectively with stakeholders at all levels
• Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal abilities, with a proven track record of building and maintaining client relationships
• Problem-solving aptitude and a proactive approach to handling challenges
• Ability to lead diverse teams, foster collaboration, and motivate team members towards project success
• Strong analytical skills, with the ability to gather and interpret relevant data to make informed decisions
• Attention to detail, with a commitment to delivering high-quality work
• Flexibility to adapt to changing project requirements and priorities

Responsibilities

• Collaborate with government clients to understand project objectives, scope, and requirements
• Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates
• Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables
• Actively engage with stakeholders to communicate project progress, address concerns, and manage expectations
• Identify and mitigate project risks, implementing effective contingency plans as necessary
• Monitor project budgets and expenses, ensuring adherence to financial guidelines
• Foster a collaborative and productive work environment, motivating team members to achieve project goals
• Conduct regular project status meetings and provide timely reports to senior management and clients
• Ensure adherence to relevant regulations, compliance standards, and government policies
• Continuously evaluate project performance, identifying areas for improvement and implementing corrective actions

Benefits

• A generous benefits package
• Professional growth
• Valuable time to recharge