Customer Success Manager

Summary

Join Momentus's Customer Success team as a Customer Success Manager and play a vital role in empowering customers to bring extraordinary events to life. Build and maintain strong relationships with customers to ensure their success and satisfaction, driving product adoption and identifying growth opportunities. Serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Help customers unlock the full potential of Momentus solutions and maximize their ROI. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention. Leverage data and analytics to track customer goals and drive outcomes. If you are passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, this is the perfect opportunity for you.

Requirements

• Proven experience in a customer-facing role, preferably as a Customer Success Manager
• Strong communication and interpersonal skills
• Ability to understand technical concepts and explain them to non-technical audiences
• Problem-solving and conflict resolution skills
• Familiarity with customer success tools (e.g. Gainsight) and Salesforce
• Results-driven with a focus on customer satisfaction and retention

Responsibilities

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes
• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey
• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health
• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates
• Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention
• Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives
• Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams
• Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews
• Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction

Preferred Qualifications

Events industry experience is a plus

Benefits

• Gain peace of mind with comprehensive medical, dental, & vision
• Enjoy an 80% match of the first 10% deferral up to 8k
• Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters
• Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments
• Smart, independent people like you choose what they wear
• Get the job done where and when you work best. It's about winning at life by loving your job
• Two tickets valued up to $500 each to attend events hosted by our valued customers, fostering strong relationships and industry connections
• Celebrate milestones and enjoy the largest reward network ever
• Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career