Associate Customer Success Manager

Summary

Join Karbon, a global leader in practice management software, as an Associate Customer Success Manager! In this role, you will support senior CSMs in managing enterprise customer portfolios, focusing on driving customer success and value. You will build strong relationships, assist with communication and task coordination, and ensure customers achieve their goals using Karbon's platform. Your contributions will include driving product adoption, handling customer issues, contributing to renewal efforts, and supporting customer marketing initiatives. This position requires 1-2 years of customer-facing or administrative support experience, preferably in SaaS or tech. A customer-first mindset, excellent communication skills, and attention to detail are essential.

Requirements

• Experience: 1–2 years in a customer-facing or administrative support role, preferably in SaaS, tech, or account coordination
• Technical Skills: Comfort with Google Sheets or Excel
• Customer-First Mindset: Passionate about creating delightful customer experiences and proactively helping others succeed
• Communication: Clear, confident communicator with the ability to adapt style for emails, meetings, or executive conversations
• Attention to Detail: You're the kind of person who notices when a calendar invite doesn’t have a Zoom link
• Team Player: Collaborative and humble, with a "no task too small" attitude and a hunger to grow
• Education: Bachelor’s degree or equivalent experience. Curiosity, empathy, and hustle matter most

Responsibilities

• Support the Customer Success team in building and maintaining strong relationships
• Assist Senior CSMs on high-value or strategic accounts by helping with communication, task coordination, and follow-up
• Help to ensure customers see value and success with Karbon
• Drive product adoption through proactive check-ins, usage insights, and personalized recommendations
• Collaborate with the broader team to handle customer issues and work with Support to drive resolutions
• Contribute to renewal efforts by monitoring health indicators and surfacing risks early
• Coordinate and schedule meetings, trainings, and business reviews for Senior CSM-led accounts
• Track customer feedback and assist in preparing materials for internal strategy and feedback loops
• Support Customer Marketing initiatives by identifying potential advocates for testimonials and case studies

Preferred Qualifications

Familiarity with Tools: Exposure to Vitally, Salesforce, or Slack is helpful

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (which includes 5 Karbon Days per year)
• 7 Sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program
• Work with (and learn from) a very experienced team
• Be part of a startup team that will continue to grow around you
• Flexible approach to work environment (we believe in trust and autonomy)
• A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position