Customer Success Manager

Summary

Join Multiplier, a global employment platform, as a Customer Success Manager for the North American region. This remote role, operating on a night shift (6:30 PM to 3:30 AM IST), focuses on building strong relationships with key accounts. You will actively monitor product adoption, collaborate with internal teams, and provide valuable customer feedback to shape product development. Success in this role requires a customer-centric approach, excellent communication skills, and the ability to thrive in a fast-paced, remote environment. The ideal candidate possesses 5-8 years of customer-facing experience, including 2-3 years in customer success or account management, and a proven track record of exceeding targets. Multiplier offers a dynamic work environment within a rapidly growing company.

Requirements

• Min 5 to 8 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 to 3 years in a Customer success/ Account Management role
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment
• Comfortable to work in NAMER shift timing ( 6 PM to 3 AM IST )

Responsibilities

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Preferred Qualifications

Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Benefits

Remote work, flexible hours