Customer Success Manager

Summary

Join Notabene, a remote-first, globally distributed reg-tech company, as a Customer Success Manager (EMEA) and play a pivotal role in helping brands and creators collaborate effectively across the EMEA region. You will own the post-sales customer journey, build and maintain strong customer relationships, provide expert guidance on Travel Rule Compliance programs, and act as the voice of the customer. Success will be measured by increased net retention, demonstrated product and industry knowledge, customer trust, team efficiency improvements, and successful commercial discussions. Notabene offers flexible remote work, a WFH stipend, a MacBook Pro, unlimited PTO, and country-specific benefits. Apply today if you're passionate about customer success and the crypto industry!

Requirements

• Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise
• Track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upselling
• Demonstrated ability to create or contribute to scalable customer success processes
• High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset. Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences
• Exceptional ability to listen, understand, and address customer needs with empathy

Responsibilities

• Own the post-sales customer journey: Lead onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts
• Build and maintain relationships: Establish long-term connections with key stakeholders and proactively track and report on customer health metrics
• Provide expertise and guidance: Educate and support customers in implementing their Travel Rule Compliance programs
• Act as the voice of the customer: Share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies
• Collaborate cross-functionally: Work with internal teams to improve the overall customer experience by sharing feedback and advocating for customer needs

Preferred Qualifications

• Experience in fintech, reg-tech, compliance, or an interest in cryptocurrency
• Previous experience working in a low-resource environment, thriving in ambiguity, and contributing to building systems and processes from the ground up

Benefits

• Flexible Remote Work: Work from anywhere!
• $1000 WFH Stipend: Use within your first year of employment
• MacBook Pro: Procured by you and your manager to find a model that meets your needs
• Unlimited PTO: We trust you to take as much as holiday as you need
• Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record