Customer Success Manager

Summary

Join PartnerStack, a fast-growing startup revolutionizing SaaS company partnerships, as a Customer Success Manager. You will work closely with clients to maximize their PartnerStack value, providing strategic consultation and product training. Responsibilities include understanding client needs, driving retention, identifying risks, and advocating for clients internally. This role requires 2+ years of experience in customer success or related fields, a strong understanding of SaaS, and a passion for building client relationships. PartnerStack offers a digital-first environment with flexible hours, remote work options, competitive salary, comprehensive health insurance, and various other perks.

Requirements

• 2+ years experience in customer success, customer experience or related roles
• Understands SaaS business and has an interest in keeping up with the industry
• Enjoys building relationships and cultivating positive client experiences
• Focuses on new and effective ways to provide value to the client
• Approaches problems with a creative mindset and is solution oriented
• Thrives in a fast paced environment and is able to learn on the job

Responsibilities

• Focus on understanding the client's business needs and goals
• Provide strategic consultation on best practices
• Facilitating product training on PartnerStack functionality
• Monitoring product adoption and engagement
• Driving retention by demonstrating client successes to date and future opportunities
• Identifying any risks to the client's stated business goals
• Advocating on behalf of the client internally
• Expanding business by coaching clients in additional opportunities for growth
• Providing an exceptional level of service that turns clients into advocates

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component