Customer Success Manager

Summary

Join Quora's dynamic Sales team in Bengaluru, India, as a Customer Success Manager, focusing on driving revenue through strategic partnerships with agencies and direct clients. You will prospect, nurture, and grow new accounts, partnering with advertisers to achieve exceptional ROI. Responsibilities include campaign optimization, problem-solving, and building strong client relationships. The role requires a Bachelor's degree, at least 2 years of advertising experience in customer success or account management, and proven ability to onboard new customers. Preferred qualifications include experience managing performance-based advertising campaigns and a passion for acquiring new advertisers. Quora offers a wide range of benefits, including medical/dental/vision coverage, equity refreshers, remote work reimbursement, and paid time off.

Requirements

• Bachelor’s degree in Advertising, Marketing, or a related field
• At least 2 years of experience in customer success or account management within the advertising industry
• Proven ability to acquire and onboard new customers, including conducting in-person meetings
• Strong networking and business development skills
• Hands-on experience managing advertising campaigns, using tracking and analytics tools, and handling multiple accounts or projects simultaneously
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, including C-level executives
• Ability to work autonomously, overcome challenges, and collaborate within a fast-paced, matrixed environment
• Exceptional time management skills to handle a large portfolio of clients
• Demonstrated ability to build and nurture strong client/agency relationships
• Knowledge of prospecting tools and online sales strategies
• Self-motivated and adaptable to unstructured environments

Responsibilities

• Develop and deliver compelling client pitches, educating advertisers and agencies about owned, paid, and earned media opportunities on Quora
• Drive new advertiser acquisition, manage the onboarding process, optimize campaigns, and deliver exceptional customer success
• Act as a trusted advisor to clients by providing industry insights, thought leadership, and proactive solutions to their challenges
• Build and sustain long-term client relationships through regular communication and outstanding service
• Identify upsell opportunities and lead initiatives to grow business with a focus on performance and ROI
• Troubleshoot and resolve any issues with advertising campaigns promptly and effectively
• Create and implement account management strategies to align with clients' goals
• Provide detailed campaign performance reports and actionable recommendations for optimization
• Track, forecast, and analyze key account metrics to maximize ROI
• Serve as a liaison between clients and internal teams, including sales, product, operations, and finance

Preferred Qualifications

• Hands-on experience in managing, optimizing, and planning performance-based advertising campaigns
• A strong drive and passion for acquiring new advertisers
• Ability to analyze data and translate insights into actionable recommendations for improving content and creatives
• Alignment with Quora’s mission and enthusiasm for our goals

Benefits

• Medical/dental/vision coverage
• Equity refreshers
• Remote work reimbursement
• Paid time off
• Employee assistance programs