Customer Success Manager

Summary

Join PerformYard, a fast-growing SaaS company, as a Customer Success Manager (CSM) and build a career in customer success. You will build long-lasting relationships with customers, ensuring successful software adoption and usage. Interact with executives and professionals to help clients achieve their goals using PerformYard. Partner with customer personnel to implement PerformYard, providing support, consultative advice, and training. This is a 100% remote position. The role involves creating customer satisfaction, establishing trusted advisor relationships, responding to customer inquiries, meeting responsiveness goals, advocating for customers, utilizing Salesforce, and proactively influencing team culture.

Requirements

• Bachelor's Degree
• Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
• Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
• Enthusiastic and proactive self-starter with ability to communicate
• Empathy for customer experience, and a desire to make customers successful
• Understanding or previous use of CRM, Customer Success or Help software tools
• Excited to operate in a fast paced start-up environment

Responsibilities

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Meet or exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Preferred Qualifications

• A desire to do and achieve brilliant things!
• Authentically curious, you love learning and improving yourself
• Integrity is fundamentally important to you
• You want to make a real difference
• You are naturally entrepreneurial and Street smart

Benefits

• Medical, dental, and vision health insurance benefits w/ HSA plan
• Disability insurance
• 401k plan
• Generous PTO
• Paid holidays
• Other benefits