Remote Customer Success Manager

Summary

The job is for a 100% remote Customer Success Manager position at PerformYard, a fast-growing SaaS company. The role involves building long-lasting relationships with customers, implementing the software product, providing training, and acting as a voice for the customer to improve satisfaction and identify process improvements or product requirements.

Requirements

• Bachelor's Degree
• Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
• Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
• Enthusiastic and proactive self-starter with ability to communicate
• Empathy for customer experience, and a desire to make customers successful
• Understanding or previous use of CRM, Customer Success or Help software tools
• Excited to operate in a fast paced start-up environment

Responsibilities

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Meet or exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Benefits

• Medical, dental, and vision health insurance benefits w/ HSA plan
• Disability insurance
• 401k plan
• Generous PTO, paid holidays and other benefits