Customer Success Manager

Summary

Join PermitFlow, a company revolutionizing construction permitting, as a Customer Success Manager. You will manage a portfolio of contractor and developer clients, focusing on onboarding, lifecycle management, renewals, and expansion. Collaborate with internal teams to ensure client satisfaction and contribute to product development. This role requires proactive problem-solving, strong communication skills, and a customer-centric approach. The ideal candidate has 2-3 years of experience in early-stage tech startups and ideally, experience in the construction industry. PermitFlow offers competitive benefits, including equity, full health coverage, and unlimited PTO.

Requirements

• 2-3 years of experience within the early stage tech startup space
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Willing to dive in head first in the face of challenges and ambiguity

Responsibilities

• Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
• Own customer rollout, lifecycle management, renewal and expansion for your book of business
• Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
• Proactively build and project-manage intervention plans for at-risk customers
• Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
• Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs

Preferred Qualifications

Experience in the construction industry (and ideally permitting) is a strong plus!

Benefits

• Equity packages
• Competitive Salary
• 100% Paid health, dental & vision coverage
• Company issued laptop
• Home office & equipment stipend
• Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO