Customer Success Manager

Summary

Join our team as a Customer Success Manager at PERSUIT and play a pivotal role in managing and growing relationships with our most strategic clients. You'll act as a trusted advisor to corporate law departments, guiding them through best practices in RFP and Alternative Fee Arrangement (AFA) strategies while ensuring they derive maximum value from our platform.

Requirements

• Bachelor's degree required
• 7+ years of professional experience, with 4+ years of Enterprise SaaS Customer Success experience
• Demonstrated success managing top strategic accounts within Fortune 100 accounts
• Strong understanding of the client lifecycle, ability to navigate complex organizations and interact with both Executives and end users
• Knowledge of the legal pricing, law firm RFP process, and/or corporate legal departments is a bonus
• You’re both a strong writer and public speaker, and are great at communicating complex messages in simple ways
• You strive for excellence and have a track record of overperformance to match
• You’re comfortable in a fast-paced, high energy environment

Responsibilities

• Managing a small book of business with our most strategic clients
• Leading client training and providing strategic consultation to corporate law department leaders around best practice RFP and AFA strategies
• Ensuring users are fully utilizing our platform to drive customer value
• Providing technical support to our clients and partner law firms
• Creating, updating and maintaining online training materials
• Assisting with new client onboarding- set up new PERSUITers for success
• Collaborating across teams, providing strategic direction and input
• Implementing new strategic initiatives, driving our clients’ success

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources