Customer Success Manager

Placer.ai
Summary
Join Placer.ai, a rapidly growing tech company, as a Customer Success Manager specializing in Retail and Restaurants. You will manage a portfolio of customer accounts, serving as a subject matter expert and trusted advisor. Drive customer success, ensuring product adoption and revenue retention. The ideal candidate is strategic, analytical, customer-focused, and adept at working under pressure. You will have a proven track record of managing diverse customers and building customer success programs within a SaaS startup. This role offers a competitive salary, excellent benefits, and a fully remote work environment.
Requirements
- Bachelor's degree
- History working at a within Retail and Restaurant companies
- Deep understanding of the Customer Success function
- Industry experience as referenced in the Summary section is required
- Incredible precision, attention to detail, and organization skills
- 5+ years of Customer Success experience
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Experience working with cross-functional teams and projects
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
Responsibilities
- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Preferred Qualifications
Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention
Benefits
- Competitive salary
- Excellent benefits
- Fully remote
- Medical, dental and vision coverage
- Flexible time off
- 401K
- Equity awards for certain roles