Customer Success Manager

Summary

Join Planet as a Customer Success Manager (CSM) and drive the success of our engagement with Carbon Mapper and the California Air Resources Control Board (CARB). This role directly supports the recently-awarded Satellite Data Purchase Project (SDPP) from the State of California. You will work closely with stakeholders to ensure they maximize the value of Planet’s satellite data and analytics, supporting methane emissions monitoring, air quality initiatives, and regulatory compliance efforts. This full-time, remote position based in California requires a strategic thinker with excellent relationship management skills and a passion for environmental monitoring. The ideal candidate will be passionate about sustainability, air quality, and climate resilience. Planet offers a comprehensive benefits package.

Requirements

• 4+ years of experience in Customer Success, Account Management, or related roles, preferably in environmental science, geospatial data, or climate technology
• Advanced understanding of remote sensing, methane emissions monitoring, and regulatory frameworks relevant to CARB’s work
• Excellent communication and relationship-building skills, with the ability to work with government agencies and technical teams
• Ability to translate technical concepts into clear, actionable plans for non-technical stakeholders

Responsibilities

• Serve as Planet’s primary point of contact for CARB’s SDPP, ensuring seamless collaboration with Carbon Mapper and other stakeholders
• Drive adoption and effective use of Planet’s data and analytics within CARB’s methane emissions and air quality monitoring programs
• Work cross-functionally with Product, Sales, and Technical Support teams to address customer needs and provide solutions
• Conduct training, webinars, and workshops to onboard CARB users and enhance their technical proficiency with Planet’s platform
• Proactively monitor account health and provide data-driven recommendations to optimize CARB’s workflows
• Advocate for CARB’s needs internally at Planet, influencing product roadmaps and future capabilities
• Support contract renewals and expansions by demonstrating value and aligning Planet’s offerings with CARB’s long-term objectives
• Track and report key success metrics, ensuring CARB achieves its regulatory and sustainability goals

Preferred Qualifications

• Understanding of Hyperspectral applications
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine
• Previous Program Management experience
• Experience with geospatial tools (e.g., GIS, QGIS, ArcGIS) and data visualization

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Remote-friendly work environment
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off