Customer Success Manager

Summary

Join our client, a thriving digital marketing agency, as their new Client Success & Account Manager! This fully remote position requires managing client relationships, overseeing campaign execution, and ensuring exceptional service. You will be the primary point of contact for clients, communicating effectively and managing projects across SEO, PPC, and web development teams. Success in this role involves building strong client relationships, ensuring seamless project execution, and maintaining clear, professional communication. The ideal candidate possesses strong communication and organizational skills, along with experience in client success or account management. Apply now to make a significant impact on client satisfaction and agency growth!

Requirements

• 2+ years of experience in client success, account management, or a similar client-facing role
• Fluent English speaker with excellent communication skills and a neutral or minimal accent
• Strong organizational skills with the ability to manage multiple accounts and track ongoing projects
• Familiarity with digital marketing services (SEO, PPC, web development)
• Comfortable working in a fast-paced, remote environment

Responsibilities

• Lead the onboarding process, aligning client goals (e.g., lead volume, conversions) and setting up campaigns for success
• Serve as the primary point of contact for clients, ensuring clear communication and smooth execution of services
• Manage client accounts by tracking tasks, setting deadlines, and following up on deliverables across SEO, PPC, and Web Development teams
• Oversee campaign execution, ensuring client requests are met accurately and on time
• Conduct client check-ins and performance reviews via Slack, email, and GoHighLevel
• Generate reports on campaign performance, summarizing key metrics and next steps
• Ensure all client tasks and deliverables are properly logged in Jira, tracking project progress efficiently
• Drive client renewals and long-term partnerships by showcasing value and identifying opportunities to expand services
• Proactively identify client needs and potential areas for service improvement

Preferred Qualifications

• Previous experience working at a marketing agency
• Basic understanding of performance marketing and lead generation
• Experience working with clients in industries such as healthcare, law, or service-based businesses

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST